Understanding Your Muscle Charge Subscription
Muscle Charge is a complete health and fitness app for men over 40. Below, we explore what your subscription includes, billing, and accepted payment methods.
What Your Subscription Includes
Your Muscle Charge subscription includes the following features:
- Age-Specific Workouts: Muscle Charge workouts are tailored to men over 40 who experience the decline of testosterone, joint stiffness, and past injuries.
- Progress Tracking: Workouts and progress tracker ensure you are building toward your goal with each session.
- Exercise Guides: Exercises are presented with expert instructions to help maximize conditioning and muscle growth.
- Workout Scheduling: Programs come with detailed schedules, helping you establish a routine that will carry you through to your training goals.
- Workout Challenges: Boost your training with 30-day workout schedules, including shredded core, stronger arms, lower body burn, and more.
How Billing Works and Renewal Terms
Muscle Charge works on a subscription model that automatically renews monthly or annually from your nominated account.
Subscriptions
Payments are processed through your chosen platform (Apple App Store or Google Play Store).
Renewals
Renewals occur automatically at the end of each billing period to provide you a continuous user experience. The renewal rate may be charged at the regular rate, even if the initial purchase price was discounted.
All subscriptions will automatically renew at the end of your subscriptions period unless you cancel prior to the renewal date.
To change billing or cancel, you can access your billing functions through your chosen platforms apps store.
Accepted Payment Methods
Muscle Charge can be paid for using the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express and Discover
- Digital Wallet: Apple Pay and Google Pay.
- PayPal: Option available at checkout on your chosen app store.
How to Pay for Your Subscription
There are several ways you pay your Muscle Charge app subscription. Below, we detail how to pay through the website, android app, and iOS app.
Paying Through the Muscle Charge Website
- Go to the Muscle Charge website.
- Click “Try the app”.
- Complete the questionnaire.
- Select your ideal subscription.
Paying via the Android App (Google Play Store)
- Download the Muscle Charge app from the Google Play Store.
- Open the Muscle Charge app and go through the initial setup and questionnaire.
- Select your ideal subscription.
Paying via the iOS App (Apple App Store)
- Download the Muscle Charge app from the Apple App Store.
- Open the Muscle Charge app and go through the initial setup and questionnaire.
- Select your ideal subscription.
Managing and Updating Payment Details
Managing your payment details can easily be done through the Apple App Store or Google Play Store. Below, we provide you with the directions to manage your subscription.
How to Update Your Payment Method
Google Play Store
- Open Google Play Store.
- Tap the profile icon (top right corner).
- Tap “Payments & subscriptions".
- Tap “Payment methods”.
Apple App Store
- Open Apple App Store.
- Tap the profile icon (top right corner).
- Tap your name
- Tap “Payment & Shipping”.
- Tap “Add Payment Method”.
How to View Your Billing History
Google Play Store
- Open Google Play Store.
- Tap the profile icon (top right corner).
- Tap “Payments & subscriptions".
- Tap “Budget & history”.
Apple App Store
- Open the Apple App Store.
- Tap the profile icon (top right corner).
- Tap "Purchase History”.
What to do if Your Payment Fails
If your payment fails, here are a few things you can check to identify the problem:
- Ensure You Have Sufficient Funds: Before making your purchase make sure that you have enough funds to complete the purchase.
- Make Sure Your Card is Valid: Ensure that your card has not passed its expiry date.
- Ensure Your Network is Stable: Make sure you have a strong network connection. This will prevent any disruptions to your network and the payment process.
- Contact Customer Support: If you have checked all of the above and you are still experiencing errors, contact customer support. They will be able to identify the issue and assist you with your payment.
Using Promo Codes or Special Offers
Promo codes and special offers are available. Below, we provide you with instructions on how to redeem them, terms and conditions, and how to troubleshoot potential issues.
Where to Enter a Promo Code
Google Play Store
- Open Google Play Store.
- Tap the profile icon (top right corner).
- Tap “Payments & subscriptions".
- Tap “Redeem code”.
- Enter code.
Terms and Conditions for Promotions
Muscle Charge promotions terms and conditions are presented with each individual promotion for each specific promotion.
- Promotions are subject to their own rules including validity period and eligible items which are presented with the offer.
- Promotions are single use and can’t be combined with other offers or products.
- Subscription-based offers are one-off, with any subsequent renewal charges at the standard price, unless canceled before renewal.
- Promotions and special offers are non-transferrable and cannot be redeemed for cash.
- Muscle Charge reserves the right to modify or discontinue promotions at any time.
Troubleshooting Promo Code Issues
If you are experiencing issues when redeeming your promo code, here are some tips to identify the problem.
- Check Specific Items: Promotions may be for specific items only. Read the promotion description to ensure it aligns with your product.
- Expiration Date: Check if the code is still valid. It may not be working if the offer has expired.
- Compatibility: The code may not be compatible with other offers, sales, or discounts.
- Region Restriction: Check if the code is available in your region. Some codes may only be valid in certain countries or regions.
- Customer Support: If your code meets all the above requirements and is still not working, contact customer support via email or live chat. They will be able to identify the problem and assist you.
Contacting Support for Payment Issues
If you are experiencing problems with payment issues, our team is here to help. Below, we discuss how to reach out to the support team and information you should include when making your report.
When to Reach out to the Muscle Charge Support Team
The experience of our users is our top priority. Because of this, we encourage our subscribers to get in touch with any questions regarding training, app functionality, payment issues, and feedback.
Our support team is committed to providing our customers with the best user experience to help achieve their training goals.
How to Contact Support (Email, Chat, In-App)
You can get in touch with our customer support team by going to the Muscle Charge website and viewing the email contact at the bottom of the home page, or by clicking on the floating chat icon in the bottom right corner.
Alternatively, you can get in contact via the Muscle Charge app using the following steps:
Email - In-App
- Open Muscle Charge.
- Tap “My Profile” icon (top right corner).
- Go to “Settings”.
- Tap “Help Center”.
- Tap “Help”.
- Tap “Contact us”.
- Select “Contact us”.
- View email address.
Chat - In-App
- Open Muscle Charge.
- Tap “My Profile” icon (top right corner).
- Go to “Settings”.
- Tap “Help Center”.
- Tap “Messages”.
Information to Include When Reporting a Payment Issue
When reporting payment issues it is important to provide our support team with enough information to diagnose and resolve the problem. If you are experiencing issue, please include the following information:
- Name: Your name or the name linked to the account. This used to bring up your account.
- Subscription (if purchased): Helps determine what service or area the payment issue may be linked too.
- Promo Code/Offer (if applicable): Share promotion and any relevant information.
- Details: Describe when the payment issue occurs. If it is during credit/card processing, before it reaches the pay window, and any other details during the process.
Sources
FAQs
What payment methods are accepted for Muscle Charge subscriptions?
Muscle Charge accepts various payment methods, including major credit and debit cards like Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and Google Pay. PayPal is also available during checkout on your chosen app store.
How can I update my payment information for my Muscle Charge subscription?
To update your payment information, access the Google Play Store or Apple App Store. For Google Play, go to 'Payments & subscriptions' and select 'Payment methods.' For Apple, navigate to 'Payment & Shipping' in your account settings.
What should I do if my Muscle Charge payment fails?
If your payment fails, first check that you have sufficient funds in your account and that your payment card is valid and not expired. Also, ensure you have a stable internet connection before retrying the transaction.
Can I cancel my Muscle Charge subscription anytime?
Yes, you can cancel your Muscle Charge subscription at any time. To do so, access your billing functions through the app store you used to subscribe, and follow the cancellation process before the renewal date.
Why is my Muscle Charge subscription automatically renewing?
Your Muscle Charge subscription automatically renews to provide uninterrupted access to the app's features. This renewal is part of the subscription model, which continues until you choose to cancel it.
